Please note that the information shared here is exclusively for participants of the project "Alles gurgelt" (previously Schutzschild).

Further information and registration for companies can be found at www.allesgurgelt.at.

Simple and safe

Each test set comes with instructions. You can also read them here. Follow the instructions included in the test kit. Register on the WebApp lead-horizon.org/public by entering the sample number. Once you have registered, you will receive a personalised barcode that can be used to collect test sets again and again. Follow the instructions in the WebApp and perform the test. Hand in your PCR gargle test at any REWE branch in Vienna (Billa, BILLA+, BIPA and Penny as well as at the petrol station shops BP-Inside Shop, Jet-Billa Stop & Shop, SHELL-Billa Unterwegs). Receive your result by e-mail within 24 hours - if you hand it in before 9 am.  You can find the nearest drop-off point here in the city map.

Brief overview

  1. Register and get your barcode
  2. Pick up a free test set (maximum 4 pieces) at any BIPA shop in Vienna.
  3. Register at lead-horizon.org/public by entering the sample number. Follow the instructions and perform the test.
  4. Test yourself regularly - it can be gargled or rinsed.
  5. Hand in your PCR gargle test at any REWE shop in Vienna (Billa, Billa Plus, BIPA and Penny as well as at the petrol station shops BP-Inside-Shop, Jet-Billa Stop & Shop, SHELL-Billa Unterwegs).
  6. Receive your results within 24 hours - if handed in before 9 a.m. - by e-mail. Samples are collected twice a day (9am-12pm and 2pm-5pm).

What is "Alles gurgelt!" about?

Regular testing is an important tool to fight the coronavirus. With "Alles gurgelt!" (Everything gargles!), there is an opportunity in Vienna to be tested regularly for the coronavirus free of charge using PCR testing procedures.

Why is it important to take part in "Alles gurgelt!"?

Taking tests on a regular basis ensures safety in everyday life – both in your private environment and at your workplace. Chains of infection can be broken quickly and efficiently only if a person knows that they are infected. The more people in Vienna undergo regular tests, the easier it will be to control COVID-19 and return to a normal everyday life. The medical report (valid photo ID required!), showing the negative result, can also be used as an entrance test (“green passport”) for using the services of a hair salon, going to a restaurant or attending a cultural event, in this way supporting the step-by-step reopening process.

Who can take part in "Alles gurgelt!

All Viennese residents and everyone who works in Vienna can participate

How can I obtain the test set?

You can register via the website allesgurgelt.at for the WebApp of the test manufacturer LEAD Horizon (registration of your profile) and will then receive a barcode for accessing the system. If you show this barcode (either in printed format or digitally) at any BIPA outlet in Vienna, you will receive up to 4 test sets each time.

After performing the test, you can hand in the samples easily on a daily basis at any REWE outlet in Vienna (BILLA, BILLA PLUS, BIPA and PENNY as well as all petrol station shops of BP MERKUR inside, JET BILLA STOP&SHOP, SHELL BILLA Unterwegs). From there, the samples will be sent to the lab twice daily. If you hand in your samples before 9 a.m., you will usually receive the result the next morning. Samples are also picked up from stores between 2 p.m. and 5 p.m. So if you hand in your samples after 9 a.m., you will usually receive the rest result by 2 p.m. the next day.

How can I register?

All information about the project "Alles gurgelt!" can be found on the website allesgurgelt.at. There you will also find the instructions to register for the LEAD Horizon WebApp, where you will receive a barcode. If you show this barcode (either in printed format or digitally) at any BIPA outlet in Vienna, you will receive up to 4 test sets each time.

How does the registration process work?

You can register via the website allesgurgelt.at for the WebApp of the test manufacturer LEAD Horizon (registration of your profile) and will then receive a barcode for accessing the system. If you show this barcode (either in printed format or digitally) at any BIPA outlet in Vienna, you will receive up to 4 test sets each time.

After performing the test, you can hand in the samples easily on a daily basis at any REWE outlet in Vienna (BILLA, BILLA PLUS, BIPA and PENNY as well as all petrol station shops of BP MERKUR inside, JET BILLA STOP&SHOP, SHELL BILLA Unterwegs). From there, the samples will be sent to the lab twice daily. If you hand in your samples before 9 a.m., you will usually receive the result the next morning. Samples are also picked up from stores between 2 p.m. and 5 p.m. So if you hand in your samples after 9 a.m., you will usually receive the rest result by 2 p.m. the next day.

Are the tests free of charge?

Yes, participation in "Everything gargles!" and the Corona test sets are free of charge.

When will the samples be collected?

The samples will be picked up twice daily (9 a.m.-noon and 2-5 p.m.) at any REWE outlet in Vienna (BILLA, BILLA PLUS, BIPA and PENNY as well as all petrol station shops of BP MERKUR inside, JET BILLA STOP&SHOP, SHELL BILLA Unterwegs).

Where and how can I hand in my samples?

After performing the test, you can hand in the samples easily on a daily basis at any REWE outlet in Vienna (BILLA, BILLA PLUS, BIPA and PENNY as well as all petrol station shops of BP MERKUR inside, JET BILLA STOP&SHOP, SHELL BILLA Unterwegs). From there, the samples will be sent to the lab twice daily. If you hand in your samples before 9 a.m., you will usually receive the result the next morning. Samples are also picked up from stores between 2 p.m. and 5 p.m. So if you hand in your samples after 9 a.m., you will usually receive the rest result by 2 p.m. the next day.

This dense network of collection points ensures that nearly all inhabitants of Vienna can hand in their COVID-19 test within a maximum walking radius of 11 minutes or a 5-minute drive by car.

At what hour at the latest can/must the test be handed in at a collection point to receive a rapid result?

Please hand in your sample at any REWE outlet in Vienna (BILLA, BILLA PLUS, BIPA and PENNY as well as all petrol station shops of BP MERKUR inside, JET BILLA STOP&SHOP, SHELL BILLA Unterwegs) before 9 a.m. so that you will usually receive the result the next morning. You may, of course, also hand in your sample later than 9 a.m. as samples are also picked up from stores between 2 p.m. and 5 p.m. So if you hand in your samples after 9 a.m., you will usually receive the rest result by 2 p.m. the next day, just in time before an evening appointment

Are there any special safety precautions for test set pick-up at the BIPA shops in Vienna?

The current rules as defined by the federal government apply, e.g. wearing a FFP2 mask and maintaining social distancing.

Is it true that unused tests must be disposed of after 30 days?

This is true. This safeguards testing capacities and the related, rapid delivery of test results (within a period of 24 hours after arrival at the lab).

About the test procedure

How do I use the test set?

Is this an anti-body test?

No. The evaluation by means of the PCR procedure indicates whether the test person currently has a Covid 19 disease. An antibody test is used to examine the immunity that is built up by the body after a COVID-19 disease.

Which test is used?

Die Auswertung des Coronatests mittels PCR-Verfahren ermöglicht den Nachweis von bereits kleinsten Virenmengen und das bevor man erste Symptome bemerkt. Das PCR-Verfahren gilt als zuverlässiger "Goldstandard" unter den Coronatests und hat sich international etabliert.

What is a PCR procedure?

The polymerase chain reaction (PCR) method amplifies the DNA obtained from a smear. Subsequently, even the smallest amounts of virus can be detected - before the patient notices the first symptoms. The PCR method is considered reliable, the "gold standard" among testing methods and has established itself internationally.

How is the test applied?

A web app guides you through the testing process. This is done by self-sampling, by rinsing or gargling a saline solution in the mouth.

How do I find the WebApp? Where do I download it?

You can find the WebApp directly via the internet at lead-horizon.org/public. You do not need to download an app. Optionally, you can use the QR code in the test set, which saves you having to manually enter the link lead-horizon.org/public. This can be found in the instructions in the test set.

Do I need to download an app to use the test set?

No, you do not need to download an app. The WebApp described is a website that you can open on all common devices and operating systems (whether laptop/PC/smartphone/tablet) via your browser. Optionally, you can use the QR code in the test set, which saves you having to manually enter the link lead-horizon.org/public. This can be found in the instructions in the test set.

How do I get to my barcode for free test set pickup?

You can find this in your profile under the item "Your personal pickup code". Please simply select the project everything gargles there. With the then displayed barcode you can pick up 4 test sets per week.

Can I drink or eat something immediately before the test?

Yes, this is not a problem. It is not necessary to brush your teeth, but it is advisable not to return any coarse food residues with the sample.

Do I really have to gargle? What happens if I don't gargle long enough?

To get an exact test result, you should gargle in the morning after you get up and before you brush your teeth or have breakfast. This is an efficient way to ensure a reliable diagnosis of COVID-19. Gargling is the ideal method. Rinsing your mouth is the second best choice because it is not as efficient to detect the virus. If you find it difficult to gargle, you can also just rinse your mouth (e.g. children may find it easier to rinse their mouth and not gargle).

The description says "rinse" - do I have to gargle or rinse?


Gargling is the ideal method. Rinsing your mouth is the second best choice because it is not as efficient to detect the virus. If you find it difficult to gargle, you can also just rinse your mouth (e.g. children may find it easier to rinse their mouth and not gargle).

Wouldn't a throat swab with a cotton swab be just as good as gargling/rinsing?

Gargling is the ideal method. Rinsing your mouth is the second best choice because it is not as efficient to detect the virus. If you find it difficult to gargle, you can also just rinse your mouth (e.g. children may find it easier to rinse their mouth and not gargle).

Can the PCR test also detect the new corona mutations?

Yes, as far as is currently known.

How safe is the test?

The highest quality standards are applied for testing. The PCR tests are carried out exclusively in certified laboratories that have been inspected by independent government testing agencies and thus provide very reliable results.

Is the test painless?

Unlike antigen tests, which are taken by nasopharyngeal swab and are perceived as unpleasant, this self-test is completely painless. The sample is taken by means of a self-test by rinsing or gargling a saline solution in the mouth.

Is the test officially recognised?

Yes, the test kit complies with all legal requirements of the COVID-19 entry regulation of 05.01.2021. In addition, this test procedure is also used by the City of Vienna and other institutions; the process by means of throat rinsing has been pronounced as a recommended procedure by the WHO.  

Can I also go to the hairdresser/etc. with the test result and is this therefore recognised as an "entrance test"?

Yes, this is possible. The test kit complies with all legal requirements and does not count as a home test according to the currently valid law. The product is a kit for independent sample collection at home, the PCR test itself is carried out in a laboratory. You will receive a medical laboratory report with your result, which you can use as a template. 

Can I use the test result to visit relatives in old people's and nursing homes?

Yes, this is possible. The test kit complies with all legal requirements and does not count as a home test according to the currently valid law. The product is a set for independent sample collection at home, the PCR test itself is carried out in a laboratory. With your result, you will receive a medical report that you can use as a template. 

Can the test result be used when travelling abroad or crossing the border when going home?

Yes, the test set complies with all legal requirements of the COVID-19 entry regulation of 5 January 2021. However, the identity verification in the web app must have been completed during the test process. In the course of this, a photo with ID was taken, which will be printed on the certificate, which can be downloaded optionally, after receipt of the test result.

How useful is the test if it is not performed daily?

PCR is very sensitive and can detect infection a few days, or at least three days, before an illness. This means that if you do a PCR test, you can assume with a very high probability that you will not be infectious for the next three days. This provides a great deal of certainty over an extended period of time.

Can the test set be used without the WebApp and without specifying the data?

An evaluation without the use of the web app and thus without providing the data is not possible. In case of incomplete or completely missing data, the sample will not be evaluated in the laboratory. Samples without a data set will be destroyed. 

Is the test painless?

Contrary to antigen tests, which are conducted by taking a nose or throat swab and are often experienced as unpleasant, this self-test is completely painless. The sample is taken by the tested persons themselves by gargling (or rinsing the mouth) with a saline solution.

Is proof of identity obligatory?

No, proof of identity is not mandatory. However, you will only receive a medical report and a certificate with proof of identity. Without proof of identity, you only get the information whether positive or negative. 

Can I also test my children?

There is no age restriction. As soon as a child can rinse/gargle the mouth with a saline solution and spit through the transfer tube into the sample tube, he/she can perform the test.  

My child is a minor and does not yet have his or her own e-mail address. How can I register it?

Additional family members who do not have their own e-mail address can be added to a profile and tested. To do this, click on "Change customer information" and add new family members. Please note: For each result there is a unique e-mail with a unique link that only matches one sample number. If several people are tested at the same time, several e-mails will be sent to which only one sample number matches. 

How long can I store the sample?

In principle, the sample can be stored for up to 7 days. However, in the interest of rapid result delivery, the test set should be returned as soon as possible.

Can I also send the sample directly to the laboratory by post?

No, the possibility of postal dispatch is not given.

With which point in time is the validity of the finding or the certificate calculated?

The time of sample collection is used to calculate the validity period. So if you have taken the sample on Monday at 08:00, the result of your test is valid retroactively from that time. We therefore recommend that you give up the sample promptly after taking it. 

I have swallowed the saline solution or the buffer solution in the sample tube - what now?

Both ingredients are safe for children, adults and pregnant women. Simply rinse/gargle your mouth.

What happens if I swallow the saline solution unintentionally?

This is a saline solution. It is completely safe to swallow.

How can I be sure that I have used the test correctly and have not received a false negative result?

The instructions of the test must be followed exactly. Therefore, please follow the instructions for use exactly to avoid a false test result.

How long can I store the sample?

In principle, the sample can be stored for up to 7 days. However, in the interest of rapid result delivery, the test set should be returned as soon as possible.

At what point is an infection detectable by the LEAD Horizon test kits?

The time between infection and detectability is very variable due to the spread of the virus. But according to current knowledge, people are not infectious before the virus is detectable in the throat.

RKI Infektiosität

Quelle: Robert Koch Institut (siehe www.rki.de/covid-19-diagnostik)

 

What happens if my test result is positive for a coronavirus infection?

In the case of a positive test result, the person tested is notified of the result by email. The laboratories are legally obliged to forward a positive test result to the health authority. They will contact you. Please remain in self-isolation until they contact you.

It says on my protection bag that I should enclose the investigation application. But I don't have one - what should I do?

We have to use existing resources to procure our materials. Therefore, it may be the case that you have received such a protective bag, which asks for an examination application. Please do not enclose your instructions or any other documents, but only follow the instructions in the WebApp or the enclosed instructions.

One component is missing in my test set - what do I do now?

 

We are sorry to hear this. In this case, please contact us at support@lead-horizon.com and use a new test set. The test set only works with complete content.

 

On the protective bag, it says that I should also enclose the “Untersuchungsantrag” (“Examination request”). But I have no such document – what should I do?

Please ignore the text asking you to enclose an examination request. The procurement of materials for the “Alles gurgelt!” campaign has to make use of the resources available. Please do not enclose either your testing instructions or any other documents, but just follow the WebApp instructions/the enclosed instructions.

What should I do with the sample – where can I hand it in for pick-up and analysis?

After performing the test, you can hand in the samples easily on a daily basis at any REWE outlet in Vienna (BILLA, BILLA PLUS, BIPA and PENNY as well as all petrol station shops of BP MERKUR inside, JET BILLA STOP&SHOP, SHELL BILLA Unterwegs). From there, the samples will be sent to the lab. If you hand in your samples before 9 a.m., you will usually receive the result the next morning. Samples are also picked up from stores between 2 p.m. and 5 p.m. So if you hand in your samples after 9 a.m., you will usually receive the rest result by 2 p.m. the next day.

How quickly is the test result available?

Please hand in your sample at any REWE outlet in Vienna (BILLA, BILLA PLUS, BIPA and PENNY as well as all petrol station shops of BP MERKUR inside, JET BILLA STOP&SHOP, SHELL BILLA Unterwegs) before 9 a.m. so that you will usually receive the result the next morning. Samples are also picked up from stores between 2 p.m. and 5 p.m. So if you hand in your samples after 9 a.m., you will usually receive the rest result by 2 p.m. the next day, just in time before an evening appointment.

Are the samples also evaluated at the weekend?

Yes, the test sets are also evaluated at the weekend and you will receive your test result on Sunday if you hand it in on time.

How do I get the result or the medical report?

The Lifebrain laboratory delivers findings via their findings portal. Once the results are available, you will receive an email with a link where you can call up the medical report by entering your mobile phone number (two-stage authentication). The findings can only be retrieved via this portal and will NOT be sent by post!

I have not yet received my test result. What could be the reason for this?

If you have handed in your test after 2 p.m. - at a REWE branch in Vienna (Billa, BILLA +, BIPA and Penny as well as at the petrol station shops BP- Inside Shop, JET-Billa Stop & Shop, SHELL-Billa Unterwegs) - the test may not be collected until the next day, as the collection windows of Austrian Post are between 9 a.m. - 12 p.m. and 2 p.m. - 5 p.m.. Thus, you may not receive your result until the day after next.

Another reason could be that you did not complete the data entry in the WebApp. In this case, you should have received an e-mail from LEAD Horizon as confirmation with the note "All done!". Only if the data has been entered completely can a result be delivered. For more information on e-mails, see the question "I didn't get an e-mail during registration - what's the problem?".

I can't open the lab report. What to do?

The link to the laboratory findings leads to a PDF file. Every device that is able to open a PDF file should also be able to open the findings. If it is still not possible to open the findings on a mobile phone, you can still open the e-mail on a computer and follow the link to the findings there. If you have carried out the process via the hotline, you can ask for your result there.

The report says "not evaluable" - what does that mean?

 

A sample is "not evaluable" if the quality of the sample could not be confirmed in the test procedure. In this case, the findings are also transmitted with the note "not evaluable" and retesting is required.

 

With which point in time is the validity of the finding or the certificate calculated?

 

The time of sample collection is used to calculate the validity period. So if you have taken the sample on Monday at 08:00, the result of your test is valid for 72 hours (retroactively) from this time. Therefore, we recommend giving up the sample promptly after taking it. 

 

What is the difference between the test certificate and the medical report?

The medical report from the laboratory is the most important document. The medical report, which includes proof of identity, is another service provided by the test kit provider to prove that it was really this person who performed the test. Ideally, you should carry both with you.

Can I also use tests from the same manufacturer that I have bought via an online marketplace?

We strongly advise against purchasing PCR or other Corona tests through online marketplaces. There is no guarantee that these are genuine City of Vienna test kits. You also expose yourself to the risk of not knowing whether these test sets have remained in their original packaging. All test sets that have been produced since 23 February are also marked as not for sale. Test sets are available free of charge in sufficient numbers at all Viennese BIPA branches. Therefore, it is not necessary to buy them on the internet.

Can I also send the sample directly to the lab by post?

No, the sample should not be sent by post. It can be handed in easily on a daily basis at any REWE outlet in Vienna (BILLA, BILLA PLUS, BIPA and PENNY as well as all petrol station shops of BP MERKUR inside, JET BILLA STOP&SHOP, SHELL BILLA Unterwegs). From there, the samples will be sent to the lab. If you hand in your samples before 9 a.m., you will usually receive the result the next morning. Samples are also picked up from stores between 2 p.m. and 5 p.m. So if you hand in your samples after 9 a.m., you will usually receive the rest result by 2 p.m. the next day.

 

Legal issues:

My child is a minor and does not yet have his or her own e-mail address. How can I register it?

Additional family members who do not have their own e-mail address can be added to a profile and tested. To do this, click on "Change customer information" and add new family members. Please note: For each result there is a unique e-mail with a unique link that only matches one sample number. If several people are tested at the same time, several e-mails will be sent to which only one sample number matches.
 

What happens if my test result is positive and I am therefore infected with the coronavirus?

In case of a positive result, the tested person is notified via WebApp. As the laboratories are obliged by law to notify the health authorities, the client is automatically notified. Please remain in self-isolation until the competent authority is contacted. 

How does the confirmation for authorities work exactly? What do I have to do?

Laboratories are required by law to report both positive and negative results to the EMS. As soon as you have tested positive, the competent district administrative authority will contact you.

Can I use the test result for going to a hair salon or for other close contact services, and is it therefore recognised as an "entrance test”?

Yes, the medical report, showing the negative result, can also be used as an entrance test (“green passport”) for using the services of a hair salon, going to a restaurant or attending a cultural event, etc. A medical report is issued if the person tested has verified their identity in advance via the WebApp before the test. A photo of the document (passport, photo ID, etc.) is taken during the test procedure. After the test result has become available, the document scanned at the beginning is printed on the medical report, which can be optionally downloaded. The Lifebrain lab makes medical reports digitally available. As soon as the result is ready, you will receive an email containing a link that enables you to access the medical report by entering your mobile phone number (two-factor authentication). It is not possible to send the medical report by post.

The test set complies with all legal requirements. The product is a set for independent sample collection at home, but the PCR test itself is carried out in a lab. After evaluation of your sample, you will receive a medical laboratory report, which you can submit in order to use close contact services.

Can I use the test result to visit relatives at retirement and nursing homes?

Yes, the medical report, showing the negative result, can also be used as an entrance test to visit relatives at retirement and nursing homes. A medical report is issued if the person tested has verified their identity in advance via the WebApp before the test. A photo of the document (passport, photo ID, etc.) is taken during the test procedure. After the test result has become available, the document scanned at the beginning is printed on the medical report, which can be optionally downloaded. The Lifebrain lab makes medical reports digitally available. As soon as the result is ready, you will receive an email containing a link that enables you to access the medical report by entering your mobile phone number (two-factor authentication). It is not possible to send the medical report by post.

The test set complies with all legal requirements. The product is a set for independent sample collection at home, but the PCR test itself is carried out in a lab. After evaluation of your sample, you will receive a medical report, which you can submit in order to visit your relatives at retirement and nursing homes.

Can the test be used as a valid certificate of health for trips abroad, business appointments, etc.?

The test corresponds to the highest medical standards, is painless, causes no complications and is evaluated in certified labs by means of the PCR procedure. It corresponds to the requirements defined by law. You will receive a medical report issued by the competent lab. A medical report is issued if the person tested has verified their identity in advance via the WebApp before the test. The Lifebrain lab makes medical reports digitally available. As soon as the result is ready, you will receive an email containing a link that enables you to access the medical report by entering your mobile phone number (two-factor authentication). It is not possible to send the medical report by post. The medical report can be used as an official document for trips, appointments with authorities, etc.

Can the test be used as a valid certificate if I travel abroad and a PCR test is required for entering the other country?

Yes, the PCR test is also a valid certificate for travelling abroad. A medical report is issued if the person tested has verified their identity in advance via the WebApp before the test. We recommend that you always take the medical report in the English language with you when travelling. You can select the language of the medical report when retrieving your test result at the medical report portal of the Lifebrain lab.

Can the test be used as a valid certificate if I travel abroad by plane?

Yes, the PCR test is also a valid certificate for travelling abroad. A medical report is issued if the person tested has verified their identity in advance via the WebApp before the test. We recommend that you always take the medical report in the English language with you when travelling. You can select the language of the medical report when retrieving your test result at the medical report portal of the Lifebrain lab.

How long do I wait for my test result?

Please hand in your sample before 9 a.m. at one of the Vienna REWE locations so that your result will be available the next day. If you drop off your test kit later, this is of course also possible. Another sample collection will happen between 1pm and 5pm. Please note, however, that this also delays the delivery of the results.

I did not take an identity test or the identity test was cancelled. Will my test still be evaluated?

Proof of identity is recommended if you need a certificate from LEAD Horizon or a medical report from the laboratory confirming with your picture and ID that you have taken the test (e.g. for confirmation at the border).

What is the difference between the certificate and the medical report?

The medical/medical report of the laboratory is the most important and indispensable document. This document is mandatory.
The certificate, which includes and requires proof of identity, is another service provided by the test kit provider to prove that it was really this person who performed the test. Ideally, you should carry both with you. In most cases, however, the test result should be sufficient.

Which document can I travel with?
 
According to the current entry regulations (RIS) we recommend that you always carry the medical report in English when travelling. 
 When you retrieve your result from Lifebrain, you can always choose between a German and an English report.
 
 

Around the WebApp:

How do I find the WebApp? Where do I download it?

You can find the WebApp directly via the internet at lead-horizon.org/public. You do not need to download an app. Alternatively, you can scan the QR code in the test set with your mobile phone camera to get to the WebApp. This can be found in the instructions of the test set.

Do I need to download an app to use the test set?

No, you do not need to download an app. The WebApp described is a website that you can open on all common devices and operating systems (whether laptop/PC/smartphone/tablet) via your browser. Optionally, you can use the QR code in the test set, which saves you having to manually enter the link lead-horizon.org/public. This can be found in the instructions of the test set.

Is there a charge for the WebApp/Website?

No, the application is free of charge.

In which languages is the WebApp available?

The website is available in the following languages: German, Bosnian/Croatian/Serbian, Bulgarian, English, Hungarian, Portuguese, Romanian, Slovak, Spanish, and Turkish.

What is a QR Code and where can I find the QR Code to scan?

A QR code is a two-dimensional version of the barcode you probably know from product packaging. It looks like a black and white pixel pattern. You will find the QR code in the packaging of the Corona self-test. After scanning it with your mobile phone camera, the WebApp will open. Of course, you can also open the website on your smartphone directly via the browser. To do so, please enter the address printed on the packaging of your test set. 

 
How does the scan of the proof of identity work for the different documents?
 
  • Passport: Scan the page with your picture and dates. The system will automatically create an image of it, which will then be displayed on your certificate. 
  • Identity card: Scan the back of this document. 
  • e-card: Scan the back of this document.
 
If the scan of the specified documents does not work, you have the option of carrying out the process manually. Upload a picture of your passport with your personal data, the back of your e-card or the back of your identity card and insert the data manually. Please do not upload a portrait of yourself or any other image.

Important information about your passport scan!
 
If you do NOT scan your passport and therefore enter your data manually, it is important that you upload the passport (or e-card or ID card) as a photo. Please do not upload a portrait of yourself or any other image.
 

Where can I find my sample number?

You will find your sample number on the insert. This starts with LHI. Each sample number can only be used once.

How does the identity check work?

When you open the WebApp, the camera of your smartphone/laptop/tablet is activated and you will be asked to hold your passport, ID card or the back of your e-card towards the camera, if you want to verify your identity. The scan function of your camera will then scan your passport or ID card. This procedure has to be carried out only once when establishing your user profile.

While conducting your COVID-19 test, 4 photos will be taken during the entire test procedure, which serves to prevent any sort of cheating or fraud during the test. After the test result has become available, the document scanned at the beginning is printed on the medical report, which can be optionally downloaded. This allows for additional identification, for example when crossing national borders.

Why does it need my passport / identity card/e-card for identification?

For the WebApp, the passport, ID card and e-card scanner function has been integrated to provide proof of identity. If the automatic capture does not work, you have the option to click on "manual data capture". Currently, scanning of passports, identity cards and e-cards is possible, but not of other identity documents. If no such document is available, please proceed without proof of identity. You will still receive a test result, but not a medical certificate for a visit to the hairdresser or restaurant.

Why do I need proof of identity?

You do not necessarily need any proof of identity, and you can skip this step in the WebApp. This verification of identity is recommended if you need a medical report that can also be used as an entrance test (“green passport”). If you skip the verification of identity or if this verification is interrupted, you will still receive the test result after the test procedure was concluded, but you will not receive any valid medical report (“green passport”) that entitles you to go to a hair salon or use any other, similar services.

I want to do an identity check, but my screen is black?

Check that you have not given your device permission to access the camera. You can change this in the settings of your respective device. If you are using a company device, it may also be due to the settings of your IT manager. Please contact them or use a different device. Alternatively, you can also use the test without proof of identity. Please note that in this case you will not receive a medical report.

Does the national insurance number have to be provided?

Yes, the national insurance number must be entered if available. If you do not have a national insurance number, you must follow a specific input process: 0000+date of birth according to the scheme day/month/year (e.g. 0000241290)

I have a foreign / no national insurance number and the input does not work. How can I fill in the data?

Check your entry again. Here it is possible that you have overlooked the note in the WebApp. For foreign national insurance numbers or if you do not have a national insurance number, you must follow a specific input process: 0000+date of birth according to the scheme day/month/year (e.g. 0000241290)

Can the test set be used without the WebApp and without specifying the data?

Basically, the following applies: An evaluation without the use of the WebApp and thus without providing the data is not possible. In case of incomplete or completely missing data, the sample will not be evaluated in the laboratory. If you do not have the possibility to perform the test digitally with WebApp, please contact the hotline 01 / 90 223.

Will my data be stored and processed?

The data will of course be treated confidentially and will only be stored temporarily (14 days) in order to be able to issue a medical report on request or to make the obligatory report to the health authorities on the basis of the Epidemic Law.

I am worried about potential misuse of my personal data.

LEAD Horizon stores the data of the test participants, their COVID-19 infection status as well as technical telemetry data necessary for the operation of the WebApp and for carrying out the tests. The data are stored by the German enterprise Hetzner Online GmbH, which operates an ISO-certified computing centre and deletes these data 14 days after delivery of the test result.

LEAD Horizon communicates your social security number, name, phone number, postal address and email address to the lab. The lab findings are submitted to the health authority and further processed as follows:

-   All positive test results are communicated to the Epidemiological Information System of the City of Vienna, where they are stored and deleted after expiry of the prescribed retention period.

-   All negative test results are communicated to the screening database of the City of Vienna, where they are stored and deleted after expiry of the prescribed retention period.

The photos are viewed by selected staff members of LEAD Horizon for quality assurance purposes as well as in case of complaints. These data, too, are deleted 14 days after delivery of the test result.

Where/how is the data temporarily stored?

With your consent, the test set manufacturer LEAD Horizon GmbH processes your data. Your data will be transferred for the purpose of COVID-19 testing to the Lifebrain laboratory, which will process the data on its own responsibility. The laboratory is legally obliged to report the results to the relevant health authority. Your data will not be passed on to third parties.

Can REWE view my data? Who has access to my data?

No, REWE (and also none of the retail outlets such as Billa, BILLA +, BIPA and Penny as well as the petrol station shops BP Inside Shop, JET-Billa Stop & Shop, SHELL-Billa Unterwegs) can see the data. Only the people at the laboratory and the test set manufacturer LEAD Horizon have access to the data. As data protection is very important to us, we have a maximum data retention period of 14 days. After that, they are deleted.

How quickly is the test result available?

Please hand in your sample at any REWE outlet in Vienna (BILLA, BILLA PLUS, BIPA and PENNY as well as all petrol station shops of BP MERKUR inside, JET BILLA STOP&SHOP, SHELL BILLA Unterwegs) before 9 a.m. so that you will usually receive the result the next morning. Samples are also picked up from stores between 2 p.m. and 5 p.m. So if you hand in your samples after 9 a.m., you will usually receive the rest result by 2 p.m. the next day, just in time before an evening appointment.

How do I get a medical report?

Our partner laboratory Lifebrain delivers findings via their findings portal. Once the results are available, you will receive an e-mail with a link where you can retrieve the medical report by entering your mobile phone number (two-stage authentication). The medical report can only be retrieved via this portal and will not be sent by post. In addition, you must provide proof of identity in the WebApp in order to receive a medical report.

I did not receive an email during registration - what is the problem?

The WebApp sends the e-mails immediately. If you have tried to register via a company email address and do not receive an email, please contact your IT department. It could be that the firewall is blocking the sending address service@lead-horizon.org.
Another possibility is that the e-mail has ended up in the spam folder - please check this too. If several minutes have passed and there is no e-mail in the spam folder or the inbox, the reason may be that your server (e.g. GMX, Yahoo, etc.) retrieves e-mails at longer intervals and not permanently. In this case, please wait or select "Skip verification" when verifying your e-mail. If you have an alternative e-mail address, please use it.

I have received two emails about my findings. Is this how it is supposed to be?

You will always receive two emails, which should arrive around the same time. One will contain the notice from LEAD Horizon that will allow you to retrieve your test result and, if you have provided proof of identity, the option to download a certificate with a picture. The other contains a link from the Lifebrain laboratory with access data to download the medical report via a secure connection.

I have problems with the telephone number entered or I do not receive a message about the findings. What could be the reason for this?

When entering the telephone number, which is important for the transmission of findings, you should make sure to always enter a correct area code (e.g. +43 or 0). If you enter your number without a prefix, you may not receive a code for downloading the findings.

I am having problems entering the location. How can I make the entry correctly?

Here you should observe the input sequence. This means that you first enter the city, street and postcode. The system then automatically suggests an existing address with the help of Google. Select this and only then should you enter, for example, the door number and staircase. If you enter the door number beforehand, Google may not be able to recognise the address and will not suggest one, which can lead to an error in the system.

I cannot enter my nationality in the WebApp. What can I do?

Die Eingabe der Nationalität ist aktuell nicht notwendig in der WebApp.

I can't open the lab report. What to do?

The link to the laboratory findings leads to a PDF file. Every device that is able to open a PDF file should also be able to open the findings. However, if it is not possible to open the findings on a mobile phone, it is still possible to open the e-mail on a computer and follow the link to the findings there.

 

Do you have further questions about our WebApp or the process?

Then please contact us at support@lead-horizon.com

Do you need help with the use of the test set?

Then call the Alles Gurgelt! service hotline on +43 1/90 223