Frequently asked questions

Quickly find answers to the most common questions and general information about "Everything gurgles!" Vienna.

"Alles gurgelt!" Upper Austria

Quickly find general information about "Alles gurgelt!" Upper Austria.

Dispensing options for Upper Austria 
The campaign "Alles gurgelt!" has expired in Upper Austria on 4.12.2021 (no more distribution of new tests).  However, the delivery of the tests that are currently still in circulation is still possible until April 02, 2022 in the participating REWE stores in the three districts. Attention. Please only drop them in the drop-off boxes there, so that the evaluation can be carried out by the responsible laboratory.
The tests of "Alles gurgelt!" can be handed in at these stores:
  • BILLA
  • BILLA plus
  • BIPA
  • Penny
  • additionally in the gas station stores "BP MERKUR Inside", "BILLA Unterwegs" & "BILLA STOP-SHOP 

About "Alles gurgelt!"

I can't get my code delivered (email). What's wrong?

The WebApp sends the e-mails immediately, which means that the code normally arrives in your mailbox without delay. If this is not the case, you have the following options:

  • Check SPAM folder
  • GMX, Yahoo, gmail: If several minutes have already passed and there is neither an email in spam nor in the inbox, it may be because your server makes email retrievals at longer intervals and not permanently. In this case, please wait or select "Skip verification email" when verifying email.
  • Company email address: It could happen that the firewall blocks the sender address service@lead-horizon.org. Please contact your IT department. 
    If you have an alternative e-mail address, please use it.
  •  
How does the process of „Alles gurgelt!" work?
  1. Register once at https://allesgurgelt.at/wien, and get your barcode
  2. Pick up free test kit with the barcode at any participating BIPA store
  3.  Scan QR code on packaging or instructions and log in to lead-horizon.org/public by entering sample number  
  4. Follow the instructions in the WebApp, and perform the test. Be sure to pack the sample tube and pulp in the bag provided and put it back in the box. You can then hand in your test at any participating REWE store (Billa, Billa Plus, BIPA and Penny) and on Sundays and public holidays also at the BP, Jet, Shell and OMV gas station stores in Vienna.
The samples are collected twice a day (9 am and 2 pm). You will usually receive your result by e-mail within 24 hours. 

Each test kit comes with instructions, which are also available for download here. 

Test yourself regularly, because together we can bring the Corona pandemic under control! The number of tests per week is not limited in the "Alles gurgelt!
Is this test valid for travel abroad, business appointments, at the hairdresser's and at the theater?

Yes, the test is also valid as confirmation when traveling abroad, for hotel check-in and all other occasions where you need to show a negative PCR test. You will receive a medical report and the certificate for the Green Passport/EU Digital COVID Certificate from the responsible laboratory if the proof of identity was carried out in advance via the WebApp. The Lifebrain laboratory delivers the results digitally. Once the results are available, you will receive an e-mail with a link where you can retrieve the medical findings and the certificate for the Green Passport/EU Digital COVID Certificate by entering your cell phone number (two-stage authentication). Postal dispatch is not possible. 

Does this test also apply to air travel?

Yes, you need at least the medical report or the certificate for the Green Passport/EU Digital COVID Certificate, which you can only obtain by performing the test with proof of identity. We recommend that you always carry the Green Passport/EU Digital COVID Certificate with you when traveling.

Will I get a certificate for the Green Passport?

Yes, the „Alles gurgelt!" test is officially recognized and you will receive a certificate for the Green Passport. Important: the test MUST be performed with authentication and in front of a running camera. Only then you will get the certificate!

How can I register?

All information about the project "Alles gurgelt!" is available on the website allesgurgelt.at. There you will find the instructions for registering for the LEAD Horizon WebApp, where you will receive a barcode. If you show this barcode in a Viennese BIPA store (digitally or printed out), you will receive up to 8 test sets per pick-up.

What is the registration process?

Via the website allesgurgelt.at you can register for the WebApp of the test set manufacturer LEAD Horizon (registration of a profile) and get an entry barcode. If you present this barcode in a participating BIPA store (digitally or printed out), you will receive up to 8 test sets per pick-up. After the test, the samples can be conveniently dropped off daily at any participating REWE store (BILLA, BILLA PLUS, PENNY, BIPA) as well as at the gas station stores of BP, Shell, Jet, OMV and ENI. From there, the samples are taken to the laboratory. You will receive the result by e-mail, usually within 24 hours.

Are the tests free of charge?

Yes, participation in "Alles gurgelt!" is free of charge. The Corona test sets can also be picked up free of charge at BIPA stores in Vienna.

When is the collection of the samples obtained?

The samples are collected twice a day. The first collection takes place at 9 am, another collection takes place at 2 pm. You will receive the result by eMail within 24 hours.

Workdays:

  • BIPA, BILLA, BILLA Plus, Penny
  • gas stations: OMV, BP, ENI, Jet, Shell
  • Stations: Vienna Meidling, Vienna Westbahnhof, Vienna Hauptbahnhof

Sundays and holidays:

  • BIPA at the Franz Josefs train station in Vienna, BILLA Corso (1010 Vienna, Herrnhuterhaus)
  • Gas stations: OMV, BP, ENI, Jet, Shell
  • Ticket counter main station (opening: 05:45)
  • Ticket counter Meidling train station (opening: 05:45 a.m.)

The collection takes place at 9 am and at 2 pm respectively. The result will be delivered, as usual, within 24 hours.  

How and where can I give the sample?

The samples are collected twice a day. The first collection takes place at 9 am, another collection takes place at 2 pm. You will receive the result by eMail within 24 hours.

Workdays:

  • BIPA, BILLA, BILLA Plus, Penny
  • gas stations: OMV, BP, ENI, Jet, Shell
  • Stations: Vienna Meidling, Vienna Westbahnhof, Vienna Hauptbahnhof

Sundays and holidays:

  • BIPA at the Franz Josefs train station in Vienna, BILLA Corso (1010 Vienna, Herrnhuterhaus)
  • Gas stations: OMV, BP, ENI, Jet, Shell
  • Ticket counter main station (opening: 05:45)
  • Ticket counter Meidling train station (opening: 05:45 a.m.)

The collection takes place at 9 am and at 2 pm respectively. The result will be delivered, as usual, within 24 hours.  

Are there any special security precautions for picking up the test sets at BIPA stores?

The currently valid Corona rules of conduct apply, as prescribed by the federal government, e.g. wearing an FFP2 mask, as well as maintaining the safety distance.

Will the test result be valid for submission if I travel abroad and a PCR test is required for submission here?

Yes, you need at least the medical report or the certificate for the Green Passport/EU Digital COVID Certificate, which you can only obtain by performing the test with proof of identity. We recommend that you always carry the Green Passport/EU Digital COVID Certificate with you when traveling.

Who can participate in „Alles gurgelt!"?

Viennese residents and commuters

Residents of Linz city (submission still possible until 28.02.2022)

Residents of the district of Gmunden (submission still possible until 28.02.2022)

Residents of the Vöcklabruck district (submission still possible until 28.02.2022)

Can companies participate in „Alles gurgelt"?

All Viennese citizens and commuters can participate. As a company, you cannot register directly, but there is a special offer for companies and schools. You can find information about this on our website at https://www.lead-horizon.com/company-dashboard.

Why is it important to participate in „Alles gurgelt!"?

The corona vaccination usually helps to avoid a severe course of the disease. However, even vaccinated persons can carry the corona virus and thus pass it on to other people. Regular screening, if possible across the board, is important in order to be able to quickly interrupt chains of infection. The more people who are regularly tested, the better the coronavirus can be brought under control and further lockdowns avoided. 

 

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About the test procedure

Which test is used?

The test procedure used in „Alles gurgelt!" is the patented PCR test developed by LEAD Horizon. The evaluation of the coronat test by means of the PCR method enables the detection of even the smallest amounts of virus, and this before the first symptoms are noticed. The PCR method is considered the reliable "gold standard" among coronatests and has established itself internationally. The tests have already been adapted so that the Omikron variant can be sequenced.

Where can I get the test set?

Via the website allesgurgelt.at you can register for the WebApp of the test set manufacturer LEAD Horizon (registration of a profile) and get an entry barcode. If you present this barcode in a participating BIPA store (digitally or printed out), you will receive up to 8 test sets per pick-up. After the test, the samples can be conveniently dropped off daily at any participating REWE store (BILLA, BILLA PLUS, PENNY, BIPA) as well as at the gas station stores of BP, Shell, Jet, ENI and OMV. From there, the samples are taken to the laboratory. If the samples are handed in before 9 a.m., the results are usually available in the morning of the next day. A new collection takes place at 2 p.m., the result will be available in the afternoon of the following day.

How is the test applied?

You perform the test yourself at home. A web app guides you through the test process. This is done by gargling or rinsing. You take the saline solution included in the test set (small bottle) into your mouth and rinse or gargle for one minute.

How do I find the WebApp? Where do I download it?

You can find the WebApp directly from the lead-horizon.org/public website. You do not need to download an app. You can also scan the QR code from the back of the package or the instructions for use in the test kit to save yourself having to enter the Internet address lead-horizon.org/public by hand. 

Do I need to download an app to use the test set?

No, you do not need to download an app. The LEAD Horizon WebApp is a website that you can open on all common devices and operating systems (whether laptop/PC/smartphone/tablet) via your browser. Optionally, you can use the QR code in the test set, which saves you from manually entering the Internet address lead-horizon.org/public. The QR code can be found in the instructions in the test set and on the back of the package.

Do I really need to gargle? What happens if I don't gargle long enough?

Gargling is the ideal option; a mouthwash is only second choice because it cannot detect the covid virus as accurately. You should only rinse your mouth if you cannot gargle (e.g. some children find rinsing easier). To get an accurate test result, you should gargle in the morning, right after getting up - before brushing your teeth and before breakfast. This will give you the best possible gargle test.

The description says "rinse" - do I need to gargle or rinse?

Gargling is the ideal option; a mouthwash is only second choice because it cannot detect the covid virus as accurately. You should only rinse your mouth if you cannot gargle (e.g. some children find rinsing easier).

Wouldn't a throat swab with a cotton swab be just as good as gargling/rinsing?

The great advantage of gargling is that the entire pharynx comes into contact with the saline solution and thus a sample is rinsed from the entire pharynx and collected in the tube, whereas with the throat swab only a very small area can be caught with a small swab. Moreover, with gargling/rinsing, the sample can be obtained conveniently and reliably at home, which is hardly possible with throat swabs.

How useful is the test if it is not performed daily?

The PCR test is very sensitive and can detect infection a few days, or at least three days, before you get sick. This means that if you do a PCR test, you can assume with a very high probability that you will not be infectious for the next three days. This provides a great deal of certainty over an extended period of time.

In order to break chains of infection and thus contain the uncontrolled spread of the coronavirus as much as possible, it makes sense to perform the test 2-3x/week.

How safe is the test?

The highest quality standards are applied for testing. PCR testing is carried out exclusively in certified laboratories that have been inspected by independent government testing agencies, thus providing highly reliable results.

Is the test painless?

Yes. Unlike antigen tests, which are taken by nasopharyngeal swab and are perceived as unpleasant, this self-test can be performed completely painlessly. The sample is taken by self-test by gargling (or in exceptional cases rinsing) a saline solution in the mouth.

How quickly will I get the test result?

After the test, the samples can be conveniently dropped off daily at any participating REWE store (BILLA, BILLA PLUS, PENNY, BIPA) as well as at the gas station stores of BP, Shell, Jet, ENI and OMV. The samples are collected at 9 a.m. and 2 p.m. respectively.

The results will be sent by e-mail within 24 hours.

Während der Weihnachtsfeiertage können die Proben an den Tankstellen von BP, Shell, Jet, ENI und OMV und auf den Wiener Bahnhöfen Meidling und Hauptbahnhof abgegeben werden. Auch während der Feiertage kommt das Ergebnis innerhalb von 24 Stunden per eMail.

How do I get the result or the medical report?

The Lifebrain laboratory delivers the findings digitally. Once the results are available, you will receive an email with a link where you can access the medical report and the Green Passport/EU Digital COVID Certificate by entering your date of birth (two-step authentication). This certificate can also be downloaded via the LEAD Horizon WebApp. The medical report can only be retrieved digitally and will NOT be sent by post!

Can the PCR test also detect the new corona mutations?

Yes, the test has already been adapted to all currently known variants. The Omikron mutation can also already be identified with it.

Can I also test my children?

There is no age restriction. As soon as a child can rinse its mouth with a saline solution and spit through the transfer tube into the buffer tube, the test can be performed. By the way, the saline solution is completely harmless, so it does not matter if a child swallows it by mistake. 

My child is a minor and does not yet have his or her own e-mail address. How can I register it?

Additional family members who do not have their own e-mail address can be added to a profile and tested. To do this, click on "Add person" under "Who is being tested now" in the LEAD Horizon WebApp with the user profile created and add new family members. Please note: For each result, there is a unique email with a unique link that only matches one sample number. So if several people are tested at the same time, several emails will come, for each test (= sample number) a separate mail. 

Can I drink or eat something immediately before the test?

To get an accurate test result, you should gargle in the morning, right after getting up - even before brushing your teeth and before breakfast. This will give you the best possible gargle test.

Am I allowed to do this test after getting sick with Corona?

Yes, you can also perform the test after an illness. When you start a new test in the WebApp, you will be asked about a past infection. Please answer this question with "yes".

Even people who have been vaccinated (several times) should continue to participate in "Alles gurgelt!" and test themselves regularly. This can break chains of infection and prevent the virus from spreading uncontrollably. Since infections with the coronavirus can also proceed without symptoms (asymptomatic), frequent testing of as many people as possible also helps to detect vaccine-resistant strains as early as possible.

I have already been vaccinated two or three times. Do I still need to be tested?

Yes, even people who have been vaccinated (several times) should continue to participate in „Alles gurgelt!" and test themselves regularly. This can break chains of infection and prevent the virus from spreading uncontrollably. Since infections with coronavirus can also be asymptomatic, frequent testing of as many people as possible also helps to detect vaccine-resistant strains as early as possible.

To meet the "2G+" rule, even vaccinated individuals need a valid negative PCR test.

I have swallowed the saline solution or the buffer solution from the test tube - what now?

Both ingredients are safe, both for children and adults or pregnant women. Simply rinse your mouth if you have swallowed some of the saline solution.

What happens if I swallow the saline solution unintentionally?

This is a saline solution. Swallowing this is completely safe. Just rinse your mouth well if you have swallowed the saline solution.

How can I be sure that I used the test correctly and did not get a false negative result?

Make sure to perform the test exactly according to the instructions. The WebApp guides you through each individual step. Therefore, please follow the application description exactly to avoid an incorrect test result. 

Important: always stay in front of the camera during the test process, otherwise the test is invalid and no Green Passport certificate can be issued.

How long can I store the sample?

Storage of the sample is not intended due to the current validity regulations of PCR tests. Therefore, return your test kit directly after use.

You can use the test kit itself up to three months after the expiration date printed on it.

What do I have to do with the sample - where can I hand it in?

After the test, the samples can be conveniently dropped off daily at any participating REWE store (BILLA, BILLA PLUS, PENNY, BIPA) as well as at the gas station stores of BP, Shell, Jet, ENI and OMV. From there, the samples are taken to the laboratory at 9 am and 2 pm. The result will be sent by e-mail within 24 hours. 

Can I send the sample directly to the laboratory by mail?

No, that is not provided.

After the test, the samples can be conveniently dropped off daily at any participating REWE store (BILLA, BILLA PLUS, PENNY, BIPA) as well as at the gas station stores of BP, Shell, Jet, ENI and OMV. From there, the samples are collected at 9 a.m. and 2 p.m. and taken to the laboratory. The result is sent by e-mail within 24 hours.

When must/can the test be given to get the most timely result?

No, this is not planned.

The samples are collected from the drop-off points at 9 a.m. and 2 p.m. on weekdays. On Sundays and public holidays at 9 a.m. and 2 p.m. at the gas station stores of BP, OMV, Shell, Jet and ENI and at the train stations Wien Meidling and Hauptbahnhof.

The result will be sent by e-mail within 24 hours.

What happens if my test result is positive, i.e. if I am found to have a coronavirus infection?

In the event of a positive test result, the person tested is notified of the result by e-mail. The laboratories are required by law to forward a positive test result to the health authority. The authority will then contact you. Please remain in self-isolation until contact is made.

May I also use tests from the same manufacturer that I purchased through an online marketplace?

We strongly advise against purchasing PCR or other Corona tests from online marketplaces. There is no guarantee that these are genuine City of Vienna test kits. You also expose yourself to the risk of not knowing whether these test sets have remained in their original packaging. For all test sets produced since February 23, 2021, you will also find the notice that the test set is not for sale.

If you are registered with "Alles gurgelt!", you can get free test sets with your personal barcode at all BIPA stores in Vienna. Therefore, a purchase on the Internet is not necessary.

Are the samples also evaluated on weekends?

Yes, the samples are also evaluated on weekends. You can hand in your test on Sundays and public holidays at the service station stores of BP, Shell, Jet, ENI and OMV. The samples will be collected from there at 9 am and 2 pm respectively. You will receive the result within 24 hours by eMail.

Will I get a medical report even if I skipped the proof of identity during the testing process?

If you skip the proof of identity or it was canceled, you will still receive the test result, but not the medical report from the laboratory. In this case, you will also not receive a Green Passport/EU Digital COVID Certificate.

What is the difference between the medical report and the Green Passport/EU Digital COVID Certificate?

You will receive your test result as a medical report and the certificate for the Green Passport/EU Digital COVID Certificate via the laboratory's report portal. The medical report contains the medical information about the laboratory test and is considered as 3G proof according to the current legal situation. The EU Digital COVID Certificate, on the other hand, contains a QR code that can be read automatically for entry tests.
You can also download the Green Passport/EU Digital COVID Certificate via the LEAD Horizon WebApp.

How long can the test set be used?

The use of the test sets is also possible up to 3 months after the expiration date indicated.

Does the test kit need to be stored refrigerated?

The indication on the packaging (4 - 25 degrees Celsius) refers to long-term storage. Exceeding the temperature for a short time is not a problem. However, the test set should never be stored in the blazing sun.

My test kit has expired. Can I still use it?

You can use the test set up to three months after the expiration date printed on it. Please do not throw away test sets unnecessarily.

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About the WebApp

How do I find the WebApp? Where do I download it?

You can find the WebApp directly from the lead-horizon.org/public website. You do not need to download an app. Alternatively, you can also scan the QR code on the back of the package or on the instructions for use in the test kit with your cell phone camera to go directly to the WebApp. 

You do not need to download an app.

Do I need to download an app to use the test set?

No, you do not need to download an app. The WebApp is a website that you can open via your browser on all common Internet-enabled devices and operating systems (whether laptop/PC/smartphone/tablet). Optionally, you can use the QR code in the test set to go directly to the lead-horizon.org/public website. The QR code can be found on the back of the packaging and in the instructions for use in the test set.

Is there a charge for the WebApp/Website?

No, the application is free of charge.

In which languages is the WebApp available?

The WebApp is available in the following languages: German, BKS (Bosnian-Croatian-Serbian), Bulgarian, English, Italian, Portuguese, Romanian, Slovak, Spanish, Turkish, Hungarian, Slovenian.

Where can I find the QR code to scan?

You will find the QR code on the back of the test set packaging and on the instructions for use enclosed with each test set. After scanning it with your cell phone camera, the WebApp opens. Of course, you can also open the website on your smartphone directly via the browser. To do so, please enter the address printed on the packaging of your test set (www.lead-horizon.org/public).

How does the identity verification take place?

After opening the WebApp, the camera of the smartphone/laptop/tablet is activated and you are prompted to hold a passport, ID card or the back of the e-card in the camera. Using the camera's scan function, the passport, ID card or the back of the e-card is scanned. This only needs to be done once for each user, when setting up a user profile for the first time.

When performing the Corona test, only 4 images are taken during the entire process. This is for verification purposes as a measure against fraud.

Where can I find my sample number?

You will find your sample number on the sample tube and the instructions for use in the test kit. This starts with LHI. Each sample number can only be used 1x.

You can scan the sample number directly with your smartphone to start the test.

Why do I need proof of identity?

Proof of identity is necessary to obtain a medical certificate and the Green Passport/EU Digital COVID Certificate, which is also valid as an entry test. If you skip the Proof of Identity or it is canceled, you will receive the test result after the process is completed, but you will not receive a valid medical report and Green Passport/EU Digital COVID Certificate. Then the test will not be considered as an "entry test".

If you do not need an official certificate and Green Passport proof, you can also skip the proof of identity in the WebApp.

Why does it need my passport/ID card/e-card for identification?

To obtain a Green Passport/EU Digital COVID Certificate, it is necessary to provide proof of the identity of the person testing. Therefore, the passport, ID card and e-card scanner function has been integrated into the WebApp. If the automatic capture does not work, you can click on "for manual entry" to enter the ID data manually and upload a photo of your ID. Currently, scanning of passports, ID cards and e-cards is possible, but not of other ID documents, such as a driver's license. If no such document is available, you can proceed without proof of identity. You will then still receive a test result, but not a medical report and not a Green Passport/EU Digital COVID Certificate (e.g. for a hairdresser or restaurant visit or 3G proof).

 

I want to make a proof of identity, but my screen is black?

Check that you have given your device permission to access the camera. You can change this in the settings of your respective device. You will also be asked for permission to access the camera each time you enter the test.

If you are using a company device, it may also be due to the settings of your IT manager. Please contact them or use a different device. Alternatively, you can also use the test without proof of identity. Please note that in this case you will not receive a medical report and a certificate for the Green Passport/EU Digital COVID Certificate.

 

Is it necessary to provide the social security number?

Yes, the social security number must be provided if available. If you do not have a social security number, you must follow a specific input process: 0000+date of birth according to the scheme day/month/year (e.g. 0000241290).

I have a foreign / no social security number and the input does not work. How can I fill in the data?

Check your input once again. Here it is possible that you have overlooked the hint in the WebApp. In case of foreign social security number or if you don't have a social security number, you have to follow a certain input process: 0000+date of birth according to the scheme day/month/year (e.g. 0000241290).

Is it possible to use the test set without WebApp and without specifying the data?

The following applies in principle: An evaluation is not possible without using the WebApp and thus without specifying the data. In case of incomplete or completely missing data, the sample will not be evaluated in the laboratory. If you do not have the possibility to perform the test digitally with WebApp, please contact the hotline 01 / 90 223.

I am afraid of data misuse.

LEAD Horizon stores participant data, COVID-19 infection status, and technical telemetry data necessary to operate the WebApp and conduct testing. The data is stored at the German company Hetzner Online GmbH, which operates an ISO-certified data center and deletes it 14 days after the results are delivered. LEAD Horizon shares social security number, date of birth, name, phone number, mailing address and email address with the lab. Lab results are sent to the health department and processed as follows:

- All positive results are transmitted to the Epidemiological Information System of the City of Vienna, stored there and deleted at the end of the specified retention period.
- All negative results are transmitted to the screening database of the City of Vienna, stored there and deleted after the end of the specified retention period.

- Photographs are reviewed by selected LEAD Horizon staff in cases of complaint and for quality assurance purposes. This data is also deleted 14 days after delivery of the test result.

Will my data be stored and processed?

The necessary data is stored in a secure environment at a German partner company and deleted after the end of the retention period.

The data will of course be treated confidentially and stored only temporarily (14 days). The storage of the data is basically necessary in order to be able to issue a medical report and the certificate for the Green Passport/EU Digital COVID Certificate on request, or to carry out the obligatory notification to the health authorities on the basis of the Epidemic Law.

Where/how is the data temporarily stored?

With your consent, the test set manufacturer LEAD Horizon GmbH processes your data. Your data will be transferred for the purpose of COVID-19 testing to the Lifebrain laboratory, which processes the data on its own responsibility. The laboratory is required by law to report the results to the relevant health authority. Your data will not be disclosed to third parties.

Can BIPA or REWE view my data? Who has access to my data?

No, REWE (Billa, Penny, BIPA) cannot view the data. Only the selected persons of the laboratory and the test set manufacturer LEAD Horizon have access to the data. Since data protection is very important to us, we have a maximum retention period of 14 days for the data. After that, they will be deleted.

I did not receive an email during registration - what is the problem?

The WebApp sends the emails immediately. If you have tried to register using a company email address and do not receive an email, please contact your IT department. It could happen that the firewall blocks the sender address service@lead-horizon.org. Another possibility is that the email has ended up in the spam folder - please check this as well. If several minutes have passed and there is no e-mail in the spam or inbox folder, the reason may be that your server (e.g. also GMX, Yahoo, etc.) retrieves e-mails in longer intervals and not permanently. In this case, please wait or select "Skip verification mail" when verifying your e-mail. If you have an alternative e-mail address, please use it.

I have received two emails regarding my findings. Is this how it is supposed to be?

If you have performed an identity verification, you will always receive two e-mails, which should arrive at approximately the same time. One will contain the notice from LEAD Horizon, which will allow you to retrieve your test result and - if you have done the identity verification - with the possibility to download the Green Passport/EU Digital COVID Certificate. The other contains a link from the Lifebrain laboratory with access data to download the medical report and the Green Passport/EU Digital COVID Certificate via a secure connection.

I have problems with the entered phone number or I do not receive a message about the findings. What can be the reason for this?

You must enter your phone number twice when you create your user profile to avoid errors when entering it. The system has automatic country detection as well as automatic error correction when entering the country code. Under the link you receive in the email from the Lifebrain lab, there is also the phone number to which the SMS for secure login will be sent. Please check this number. If you have provided an incorrect number, please use the following web form - https://allesgurgelt.at/nachverfolgung, or contact the service hotline (01/90 223) for troubleshooting help. Only with correct number results can be delivered.

If you already have a user profile and an incorrect phone number was entered during the current test, we ask you to enter the correct phone number in the "Who is being tested now" step under "Change personal data" during the next test. Only in this way will your data change also be effective for a future test.

I have problems with the location input. How can I make the input correctly?

Here you should note the input sequence. This means that you first enter the city, street and postal code. Then the system automatically suggests an existing address with the help of Google. Select it, and only after that you should enter, for example, door number and staircase. If you enter the door number beforehand, Google may not recognize the address and will not suggest one, which may cause an error in the system.

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About the test result

How quickly will I get the test result?

After the test, the samples can be conveniently dropped off daily at any participating REWE store (BILLA, BILLA PLUS, PENNY, BIPA) as well as at the gas station stores of BP, Shell, Jet, ENI and OMV. From there, the samples are taken to the laboratory. If the samples are handed in before 9 a.m., the results are usually available in the morning of the next day. A new collection takes place at 2 p.m., the result will then be available, as a rule, if it is handed in by 2 p.m. at the latest on the afternoon of the following day.

On Sundays and public holidays, you can also hand in the test at a BP, Shell, Jet, ENI or OMV service station. There, too, the collection takes place at 9 a.m. and at 2 p.m., and the tests are also evaluated on weekends.

Are the samples also evaluated on weekends?

Yes, the samples are also evaluated at the weekend. You can conveniently hand in your tests daily at any participating REWE store (BILLA, BILLA PLUS, PENNY, BIPA) and on Sundays and public holidays also at the gas station stores of BP, Shell, Jet, ENI and OMV. From there, the samples are taken to the laboratory. If the samples are handed in before 9 a.m., the results are usually available in the morning of the next day. A new collection takes place at 2 p.m., the result will be available in the afternoon of the following day, if the sample is delivered before 2 p.m..

How do I get the result or the medical report?

The Lifebrain laboratory delivers findings digitally. Once the result is available, you will receive an e-mail with a link where you can retrieve the medical report by entering your cell phone number (two-stage authentication). The findings can only be retrieved via this portal and will NOT be sent by post!

I have not received my test result yet. What could be the reason for this?

The collection of the samples takes place daily at 9 am and at 2 pm. If you have handed in your test after 2 p.m. at a Viennese REWE store (BILLA, BILLA PLUS, PENNY, BIPA) or at the gas station stores of BP, Shell, Jet, ENI and OMV, the collection may not take place until the next day.

Another reason could be that you have not fully completed the data entry in the WebApp. A result can only be delivered if the data has been entered completely. Make sure to always complete the test in the WebApp! For confirmation, you will receive an e-mail with the text "All done!".

For more information about the emails, see the question "I didn't get an email during registration - what's the problem?"

I cannot open the laboratory report. What do I have to do?

The link to the laboratory findings leads to a PDF file. Any end device that is capable of opening a PDF file should also be able to open the findings. If it is still not possible to open the findings on the cell phone, try opening the e-mail on a computer to follow the link to the findings there. If you have carried out the process via the hotline, you can ask for your result there.

Will I get a medical report even if I skipped the proof of identity during the testing process?

If you skip the proof of identity or it is canceled, you will still receive the test result, but not the medical report from the laboratory, and no certificate for the green passport. This means that the result is not valid as an entry test.

What happens if my test result is positive, that is, I am infected with the coronavirus?

In the event of a positive test result, the person tested will be notified of the result by e-mail. The laboratory is required by law to forward a positive test result to the health authority. They will contact you. Please remain in self-isolation until contact is made.

Is the test officially recognized?

Yes, the test complies with all legal requirements of the COVID-19 entry regulation of January 5, 2021. The testing process by means of throat rinsing has been defined as a recommended procedure by the World Health Organization (WHO). You will also receive the official EU Green Pass Certificate with the test result (prerequisite: you have confirmed your identity at the beginning of the test).

Can I use the test result to visit relatives in elderly and nursing facilities (2G+ rule)?

Yes, the "Alles gurgelt!" test is a valid "entry test" for visits to hospitals, old people's homes and care facilities, for example. A medical certificate is issued if proof of identity has been carried out in advance via the WebApp. In the course of this, a photo of an ID is taken, which is printed on the certificate, which can be downloaded optionally, after the test result has been received. The laboratory delivers the findings digitally. Once the result is available, you will receive an e-mail with a link where you can access the medical report by entering your date of birth. It is not possible to send the results by post.

The „Alles gurgelt!" test is suitable for proving the "2G+" rule.

The test set complies with all legal requirements. The product is a set for independent sample collection at home, the PCR test itself is performed in a laboratory. With your result you will receive a medical laboratory report that you can use as a template.

 

Can the test result be used when traveling abroad or crossing the border (e.g. when driving home)?

Yes, the test set complies with all legal requirements of the COVID-19 entry regulation of January 5, 2021. In order to obtain an officially valid certificate for the Green Passport/EU Green Pass Certificate, it is absolutely necessary to prove one's identity. For this purpose, an identification document (passport, ID card, eCard) is uploaded once in the WebApp, and the identity must be confirmed for each new test (no renewed upload of evidence).

I have a foreign / no social security number and the input does not work. How can I fill in the data?

Check your input once again. Here it is possible that you have overlooked the hint in the WebApp. In case of foreign social security number or if you don't have a social security number, you have to follow a certain input process: 0000+date of birth according to the scheme day/month/year (e.g. 0000241290).

With which point in time is the validity of the finding or certificate calculated?

The time of sample collection is used to calculate the validity period. So, for example, if you have taken the sample on Monday at 8 a.m., the result of your test will be valid for 48 hours (retroactively) from this time. Therefore, we recommend that you submit the test promptly after taking the sample.

What is the difference between the test certificate and the medical report?

The result of the test will be sent by e-mail from LEAD Horizon and simultaneously from the Lifebrain laboratory. Via the download link in the message from Lifebrain, after entering the date of birth, you will receive the medical report and the Greenpass - EU Digital Covid Certificate. The certificate for the Green Passport can be obtained ONLY if you have identified yourself before the test.

The medical report provides information about the test result (proven/not proven/indifferent). The Green Passport/EU Digital Covid Certificate serves as an official template and entry test for travel, official appointments, leisure events, etc.

On my protection bag it says to enclose the investigation application. But I don't have one - what should I do?

The request for a request for investigation has no meaning. „Alles gurgelt!" must use existing resources to obtain materials. Please do not attach your instructions, or any other documents, but follow only the instructions in the WebApp or the enclosed instructions.

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You can reach the service team of alles gurgelt by phone at 01/90223 or via email at office@lead-horizon.com.